CANCELLATION, RETURN & REFUND POLICY

Last Updated: September 2026

BONITOGO is a B2B belt supplier and manufacturer providing Ready Stock wholesale, OEM, private-label, and customized products to commercial customers worldwide.

Because our products include both Ready Stock items and products manufactured according to customer-specific requirements, cancellation, return, and refund conditions depend on the type and status of the order.

1. CUSTOMIZATION & BULK ORDER POLICY

OEM, private-label, customized orders, and bulk wholesale orders are generally considered final sale once production has started or the products have been shipped.

Once production begins, cancellation or changes may not be possible because materials, molds, components, packaging, and production capacity may already have been committed.

After delivery, products cannot be returned or refunded simply because the customer:

  • Changes their mind
  • No longer needs the products
  • Experiences lower-than-expected sales
  • Changes their business plan
  • Orders more products than required
  • Has other non-quality-related reasons

This policy does not limit the customer’s rights regarding confirmed manufacturing defects, incorrect products, or products that materially fail to meet the agreed specifications.

2. READY STOCK & WHOLESALE ORDERS

Ready Stock products are normally available for immediate or relatively short-term shipment.

For Ready Stock and wholesale orders, customers should inspect the products promptly after delivery.

If you receive products that are:

  • Defective
  • Incorrect
  • Damaged
  • Short in quantity
  • Significantly different from the confirmed order or specifications

please contact us as soon as possible.

We may request photographs, videos, quantity information, packaging photos, shipping information, and other evidence to evaluate the issue.

If the issue is confirmed to be our responsibility, we will discuss an appropriate solution with the customer.

3. DEFECTIVE PRODUCTS & QUALITY ISSUES

BONITOGO maintains quality control throughout the production process.

However, if a shipment contains verified manufacturing defects or products that materially fail to meet the agreed specifications, we will review the claim and, where the issue is confirmed to be our responsibility, provide an appropriate solution.

7-Day Inspection Period

Buyers should inspect the cargo promptly upon arrival.

Any apparent quality, quantity, or product discrepancy should be reported to us within 7 calendar days of delivery, where reasonably possible.

Claims should be submitted by email to:

abby@bonitogo.com

Proof of Defect Required

To help us evaluate a claim, customers may be required to provide:

  • High-resolution photos
  • Video evidence, where applicable
  • Quantity of affected products
  • Product or batch information
  • Photos of the original packaging
  • Order or shipping information
  • Other relevant evidence

4. SHIPPING DAMAGE

Customers should inspect the shipment and packaging promptly after delivery.

If products appear to have been damaged during transportation, please provide photographs and other relevant evidence as soon as possible.

Where the damage is determined to have been caused by a third-party carrier or logistics provider, BONITOGO may assist the customer in communicating with the relevant carrier or handling the claim where appropriate.

BONITOGO is not responsible for damage caused by improper handling, improper storage, misuse, unauthorized modification, or other circumstances outside our reasonable control.

5. RESOLUTION OF QUALITY CLAIMS

If a manufacturing defect or other product issue is verified and accepted by BONITOGO, we will discuss an appropriate resolution with the customer.

Depending on the circumstances, the resolution may include:

  • Providing replacement units
  • Providing replacement units in a subsequent shipment
  • Offering a partial refund
  • Providing a credit balance
  • Re-manufacturing affected products
  • Another mutually agreed solution

The specific solution will depend on the nature and extent of the issue.

A full-order return is not automatically required and will only be accepted if specifically authorized by BONITOGO in writing.

6. CUSTOMER APPROVAL FOR OEM & CUSTOM ORDERS

For OEM and customized orders, customers are responsible for carefully reviewing and approving the final:

  • Product specifications
  • Dimensions
  • Materials
  • Colors
  • Buckle designs
  • Logos
  • Artwork
  • Packaging
  • Labels
  • Other customization requirements

Where a pre-production sample or proof is provided, the customer should carefully inspect and approve it before mass production.

Once production has started based on the customer’s approval, BONITOGO is not responsible for issues resulting from specifications, artwork, measurements, or other details that were approved or provided by the customer.

7. UNAUTHORIZED RETURNS

Customers should not return products without first contacting BONITOGO and receiving written return instructions.

Any products returned without prior written authorization may be refused or returned to the sender.

The customer may be responsible for any resulting:

  • Return shipping costs
  • Storage fees
  • Disposal costs
  • Customs duties
  • Other applicable expenses

8. REFUNDS

If a refund is approved, the refund will generally relate to the affected products or the portion of the order reasonably affected by the confirmed issue.

The timing and method of any refund will depend on the payment method and the circumstances of the transaction.

For payments arranged separately between the customer and BONITOGO, refund arrangements will be discussed directly with the customer.

BONITOGO does not currently process credit card payments directly through this website.

9. ORDER CANCELLATION

Ready Stock Orders

Cancellation requests should be submitted as soon as possible before shipment.

If an order has already been processed, packed, or shipped, cancellation may no longer be possible.

OEM & Customized Orders

Cancellation may not be possible once materials have been purchased, molds have been produced, samples have been approved, or production has started.

Any cancellation request will be reviewed according to the current status of the order and the costs already incurred.

Customer-requested changes or cancellations may result in additional costs.

10. CLAIMS REVIEW

All return, refund, replacement, and quality claims are subject to review.

BONITOGO may compare the reported issue with:

  • The confirmed quotation
  • Proforma Invoice (PI)
  • Purchase Order
  • Approved sample
  • Approved artwork
  • Confirmed product specifications
  • Production records
  • Shipping information

This helps both parties determine whether the reported issue is related to manufacturing, customer-approved specifications, transportation, or another cause.

11. CONTACT & SUPPORT

For order updates, cancellation requests, return inquiries, refund requests, or quality concerns, please contact:

Email:
abby@bonitogo.com

BONITOGO
Yiwu Guohong Trading Co., Ltd.

Website:
www.bonitogo.com

Phone / WhatsApp:
+86 18543190928

Address:
Room 602, Unit 1, Building 25, Chengdian Community, Yiwu City, Zhejiang Province, China

12. POLICY UPDATES

BONITOGO may update this Cancellation, Return & Refund Policy from time to time to reflect changes in our business, products, services, order procedures, or applicable requirements.

The latest version will be published on this page with an updated “Last Updated” date.